Privacy Policy

This Privacy Policy explains how Repair First collects, uses, stores, and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. What information do we collect?

We may collect and process the following personal data:

• Full name
• Email address
• Phone number
• Address (where relevant for pickup/drop-off services)
• Details provided via contact forms
• Device and service history

2. How do we collect your information?

We collect your personal data when you:

• Complete a form on our website
• Contact us by phone or email
• Use our pickup and repair services

3. How do we use your information?

We use your data to:

• Respond to enquiries and support requests
• Provide services and fulfil orders
• Send relevant service updates

4. Lawful basis for processing

We process your personal data on the basis of:

• Performance of a contract (e.g., providing laptop repair services)
• Your consent (e.g., subscribing to marketing updates)
• Our legitimate interests in improving our services

5. How do we protect your data?

We implement suitable technical and organisational measures to protect your data. We do not store payment card details and only retain personal data for as long as necessary.

6. Cookies

We use essential cookies to ensure the website functions properly. No tracking cookies are used without your consent. You can control cookies through your browser settings.

7. Sharing your data

We do not sell or rent your data. We may share data with service providers (e.g., couriers, IT partners) under strict confidentiality agreements and only as necessary to provide our services.

8. Your data protection rights

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure (in certain cases)
• Object to processing or request restriction
• Withdraw consent at any time

To exercise any of these rights, email: support@repairfirst.com

9. Changes to this policy

This privacy policy was last updated in May 2025. Any future changes will be published on this page.

10. Contacting Us

• Repair First Beckenham
• 21 Village Way, Beckenham, Kent BR3 3NA
• Email: support@repairfirst.com